Fusion CX, a company specializing in AI-powered customer experience solutions, is set to launch its initial public offering (IPO) next week. The IPO is expected to raise between ₹700 crore and ₹800 crore through a combination of fresh equity issuance and an offer for sale by promoters PNS Business and Rasish Consultant.
- IPO size estimated at ₹700-800 crore, reduced from earlier ₹1,000 crore plan
- Funds will be used for debt repayment, technology upgrades, acquisitions, and corporate purposes
- Fusion CX serves multiple sectors including telecom, BFSI, retail, and healthcare
- Company operates 40 delivery centers across 13 countries with over 13,700 employees
- Reported net profit of ₹170 crore in FY26, more than double from FY25
What is Fusion CX and what services does it offer?
Fusion CX provides end-to-end customer experience solutions using platforms and AI-powered tools. These solutions cover multiple communication channels such as voice, email, chat, social media, and messaging. Their services help businesses manage customer interactions efficiently across various platforms.
Who are the promoters and what is the IPO structure?
The IPO comprises a mix of fresh equity shares and an offer for sale by promoters PNS Business and Rasish Consultant. This structure allows the company to raise new capital while enabling promoters to sell part of their holdings.
How will Fusion CX use the funds raised from the IPO?
The funds will primarily be used to repay borrowings, invest in subsidiaries Omind Technologies Pvt Ltd and Omind Technologies Inc for IT tool upgrades, pursue inorganic growth through acquisitions, and cover general corporate expenses.
What is the company’s market presence and recent growth?
Founded in 2004 and headquartered in Kolkata, Fusion CX operates 40 delivery centers across 13 countries. It employs more than 13,700 people who support customer interactions in 28 languages. The company recently expanded its footprint in Australia by acquiring VA Platinum, marking its 16th acquisition.
What are Fusion CX’s recent financial highlights?
In the financial year 2026, Fusion CX reported a net profit of ₹170 crore, more than doubling from ₹74.40 crore in FY25. Revenue from operations increased by 37% to ₹1,818 crore from ₹1,329 crore during the same period.
Who are managing the IPO and where will the shares be listed?
The IPO is managed by Nuvama Wealth Management, IIFL Capital Services, and Motilal Oswal Investment Advisors as book-running lead managers. The company’s shares will be listed on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).
Frequently Asked Questions
Q: When is Fusion CX expected to launch its IPO?
A: The IPO is likely to be launched as early as next week.
Q: What sectors does Fusion CX serve?
A: Fusion CX serves sectors including telecom, high-tech, travel, banking, financial services and insurance (BFSI), retail, and healthcare.
Q: How will the IPO funds be utilized?
A: Funds will be used for repaying borrowings, upgrading IT tools, pursuing acquisitions, and general corporate purposes.
