State Bank of India (SBI) experienced intermittent technical issues affecting money transfers on its YONO application, particularly with the Immediate Payment Service (IMPS). The bank informed users that the IMPS service disruption would be resolved by 9:00 am on October 26, 2026, and advised customers to use alternative fund transfer methods such as Real Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT) during this period.
- SBI faced intermittent IMPS issues on YONO app on October 26, 2026.
- Bank advised using RTGS and NEFT for fund transfers during disruption.
- Services were fully restored by 2:55 am on the same day.
- Earlier scheduled maintenance affected digital banking services on October 24.
- SBI reported a suspected customer data exposure involving some personal information.
- The bank assured customers that their money and core operations remain safe.
What caused the money transfer issues on SBI YONO?
On October 26, 2026, SBI reported intermittent technical problems specifically affecting the IMPS facility on its YONO app. IMPS is a popular service for instant money transfers. These issues caused disruptions in transferring money through the app.
How did SBI respond to the disruption?
SBI promptly informed customers about the IMPS service issues and recommended using other fund transfer options like RTGS and NEFT. The bank initially expected to restore services by 3:30 am but later confirmed that all services were available by 2:55 am. SBI apologized for the inconvenience and thanked customers for their cooperation.
Were other SBI digital services affected recently?
Yes, on October 24, 2026, SBI had a scheduled maintenance window during which digital banking services—including UPI, IMPS, YONO, internet banking, NEFT, and RTGS—were unavailable for about 45 minutes in the early hours. This maintenance was planned and communicated in advance.
What about the suspected customer data exposure?
In a regulatory filing dated October 21, 2026, SBI disclosed a suspected exposure of customer data found on the dark web. The bank received alerts from its Threat Intelligence Service Provider, the Defence Cyber Agency, and CERT-In regarding this issue. A preliminary analysis identified approximately 3,897 customer records containing personally identifiable information such as names, mobile numbers, dates of birth, email addresses, residential addresses, branch details, and loan-related metadata.
SBI emphasized that the incident affected a very small number of customers and that a detailed investigation was underway to verify the authenticity and scope of the data exposure. The bank assured customers that their money remains safe and that the incident did not impact its IT infrastructure, core business operations, financial performance, or business continuity.
What steps is SBI taking to protect customers?
SBI is conducting a thorough investigation to understand the source and extent of the data exposure. The bank is also implementing all possible measures to safeguard customer interests and maintain trust. It continues to monitor its systems closely to prevent future incidents and ensure secure banking services.
Frequently Asked Questions
Q: Can I still transfer money using SBI YONO during the IMPS disruption?
A: During the IMPS service disruption, SBI advised customers to use alternative fund transfer methods such as RTGS and NEFT, which remained operational.
Q: When were the SBI YONO services fully restored?
A: SBI confirmed that all services, including IMPS on YONO, were fully restored by 2:55 am on October 26, 2026.
Q: Did the data exposure affect all SBI customers?
A: No, the suspected data exposure affected a very small number of customers. SBI is investigating the incident and has assured that customer funds and core operations are safe.
Q: What information was exposed in the data breach?
A: The exposed data reportedly included customer names, registered mobile numbers, dates of birth, email addresses, residential addresses, branch and Customer Information File identifiers, lead IDs, and loan-related metadata.
